Refund & Cancellation Policy

At Beyond Run, we strive to provide a seamless and transparent experience for all runners. Because custom physical medals and personalized race bibs are reserved upon entry, our cancellation and refund parameters are defined below.

1. Event Registration Fees

Once a runner completes payment for an event registration:

Non-Refundable Standard Entry: Registration fees are generally non-refundable once the official race bib number (BR-2026-XXXXX) has been generated and slot capacity allocated.
Event Window Extensions: If you are unable to run during the designated race dates due to medical illness or injury, you may request an event transfer or a 14-day completion extension by contacting support before the event window concludes.

2. Duplicate Charges & Payment Failures

In the event of an accidental duplicate transaction or a bank network issue where money is deducted but registration is not confirmed:

The excess charged amount will be refunded in full.
Refunds are initiated via Razorpay directly to the original payment source (UPI, Credit/Debit Card, or Net Banking).
Processing timelines typically range between 5 to 7 business days depending on your issuing bank.

3. Damaged or Lost Parcel Replacement

If your physical finisher medal or merchandise arrives damaged during courier transit or is marked lost by the logistics carrier:

Notify our support team within 7 days of delivery with a photo of the damaged packaging.
We will dispatch a brand-new replacement medal at zero additional cost with priority courier tracking.

4. Initiating a Request

To request assistance regarding payments or replacements, please email our support team with your Registered Email, Order ID, and Bib Number:
beyondrunofficial@gmail.com